Queenstown and Wanaka Luxury Holiday Homes

Elite Holiday Homes New Zealand

My Holiday Concierge

<h3>Who We Are</h3>Elite Holiday Homes is the Gold Coast’s premier luxury holiday home provider offering a range of stunning multi-million dollar homes and apartments for your enjoyment. Whether you are our esteemed guest or a valued owner you can rest assured that we've got you covered.&nbsp; This is our passion and we love what we do.We cater to family groups, couples, corporate guests and friends wishing to holiday together, and we are here to help you have a great time on the beautiful Gold Coast.&nbsp; We have been enjoying helping our guests make great holiday memories since 2010.Our committed team have developed a great reputation for delivering an efficient and hospitable service and are here to assist you with all aspects of your holiday or corporate requirements.&nbsp;&nbsp;<a href="http://www.myholidayconcierge.com.au/" rel="noopener noreferrer" target="_blank">My Holiday Concierge</a>&nbsp;can provide you with a range of affordable and luxury services to ensure all your needs are taken care of from transfers through to catering and having your pantry and fridge stocked prior to your arrival.<h3>Fully Licensed and Experienced</h3>We are a family-owned business with our team made up of dedicated locals who have a wealth of local and international experience in the tourism and hospitality industry. We pride ourselves on providing exceptional service to our guests and we are dedicated to ensuring every need is met from the first enquiry to the day of departure. We have cultivated an extensive customer base with loyal and happy guests returning year after year.We are a licenced Real Estate Agency who hold your funds in a Trust Account.&nbsp;All our team are fully qualified Agents or Property Managers ensuring professional property management and financial security.

Choosing Elite Holiday Homes as your holiday home management partner&nbsp;means gaining access to our expertise, dedicated team and proven track record of success.&nbsp; We have established ourselves as a trusted name in the industry and are known for our commitment to excellence, personalized service and affordability for both owners and guests.&nbsp; A snapshot of what we can offer you:Elite Holiday Homes can take care of all aspects of managing a successful holiday home for you.<ul><li>Management Fees 14% plus GST this&nbsp;includes&nbsp;marketing</li><li>Owner portal access 24/7</li><li>Comprehensive Guest Audit and monitoring to ensure the right customers are holidaying in your home</li><li>Comprehensive Maintenance Program with trusted and cost efficient trades</li><li>Extensive targeted marketing and a large database of satisfied guests ensure our occupancy levels are approximately 75-85%*</li><li>Personalised and Professional Service from our team 7 days a week</li><li>Exclusive Concierge Service increasing Guest Satisfaction and providing a 5 star experience</li><li>Security on call and a 24/7 contact number for guests</li></ul>* Properties vary depending on market conditions and owner requirementsMost importantly we love what we do!&nbsp; If you are interested in learning more about how Elite Holiday Homes can help you make the most of your investment, then please&nbsp;<a href="https://www.eliteholidayhomes.com.au/wp-content/uploads/2021/09/Elite-List-With_Us.pdf" rel="noopener noreferrer" target="_blank">Download our Owner Listing Brochure for more information</a>&nbsp;or call us to discuss.&nbsp; <a href="https://www.eliteholidayhomes.com.au/wp-content/uploads/2021/09/Elite-List-With_Us.pdf" rel="noopener noreferrer" target="_blank">﻿Download PDF</a>

Elite Holiday Homes

<h1>Privacy Policy</h1>Elite Holiday Homes and its related entities recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.What is your personal information?When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.What personal information do we collect and hold?We may collect your name, mailing or street address, email address, telephone number, facsimile number, age or birth date, profession, occupation or job title, governmental identification details and any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise and information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.How do we collect your personal information?We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:<ul><li>through your access and use of our website</li><li>by telephone, letter, fax or email</li><li>during conversations between you and our representatives</li><li>by contracting with us</li><li>by entering competitions,&nbsp;promotions or requesting information or material from us</li><li>completing surveys, providing feedback or complaining to us</li></ul>We may also collect personal information from third parties including:<ul><li>from third party companies such as credit reporting agencies, law enforcement agencies and government entities</li><li>your representatives (lawyers, accountants and financial advisers)</li><li>your employer</li><li>publicly available sources of information or any other organisations where you have given your consent</li></ul>CookiesWhen you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer. It also enables us to keep track of your activity on our website for a period of time. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.We collect not-personally-identifiable information so that we can collect anonymous statistics about how our website is used, so that we can improve in the future.What happens if we can’t collect your personal information?If you do not provide us with the personal information described above, some or all of the following may happen:<ul><li>we may not be able to provide the requested products or services to you, either to the same standard or at all;</li><li>we may not be able to provide you with information about products and services that you may want; or</li><li>we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.</li></ul>For what purposes do we collect, hold, use and disclose your personal information?We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service.We collect, hold, use and disclose your personal information for the following purposes:<ul><li>to provide products and services to you and to send communications requested by you;</li><li>to answer enquiries and provide information or advice about existing and new products or services;</li><li>to assess the performance of the website and to improve the operation of the website;</li><li>to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;</li><li>for the administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes of Elite Holiday Homes, its related contractors, franchisees, franchisees’ real estate agents and employees or service providers;</li><li>to update our records and keep your contact details up to date;</li><li>to process and respond to any complaint made by you; and</li><li>to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).</li></ul>Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.To whom may we disclose your information?We may disclose your personal information to:<ul><li>our employees, contractors, and employees or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators,</li><li>suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and</li><li>any organisation for any authorised purpose with your express consent.</li></ul>Direct marketing materialsWe may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.How can you access and correct your personal information?You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be disclosed on our website. We will not charge for simply making the request and will not charge for making any corrections to your personal information.There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you reasons for any refusal.If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.What is the process for complaining about a breach of privacy?If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will deal with the complaint in accordance with our then current Complaints Handling Procedure.SecurityAs our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.LinksOur website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.Contacting usIf you have any questions about this privacy policy, any concerns or feedback regarding the treatment of your privacy, please use the contact link on our website or contact our Privacy Officer using the details set out below.We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.Please contact our Privacy Officer at:Privacy OfficerShop 10/1 Kalimna Drive, Broadbeach Waters QLD 4218Email:&nbsp;<a href="mailto:privacy@raywhite.com" rel="noopener noreferrer" target="_blank" style="color: rgb(35, 164, 196);">i</a><a href="mailto:nfo@eliteholidayhomes.com.au" rel="noopener noreferrer" target="_blank" style="color: rgb(35, 164, 196);">nfo@eliteholidayhomes.com.au</a>Changes to our privacy policyWe may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website. This privacy policy was last updated on 3 January 2017.

Terms and Conditions for Elite Holiday Homes<h3>Definitions</h3><ul><li>Elite Holiday Homes means&nbsp;Taymatt P/L ATF The Jeffery Family Trust T/A&nbsp;Elite Holiday Homes.&nbsp;A Licensed Real Estate.&nbsp;</li><li>Booking means the period for which you have paid to stay at the Property.</li><li>Property means the home you have booked as per your confirmation notice and all its fixtures, fittings and equipment.</li><li>Management means the owners and managers of the Property.</li><li>Deposit means the nonrefundable deposit you pay to secure the booking - this is advised in writing to you and includes a service fee of $200.</li><li>Guests means the persons who stay overnight in the Property during the Booking.&nbsp;Full guest names and contact telephone numbers must be provided via the Guest Registration Form prior to arrival.</li><li>Visitor means a person a Guest permits to visit the Property during the Booking.</li><li>Security Bond means the bond you pay to cover any damages or costs that may occur during your stay.&nbsp;Providing there are no damages or costs this is refunded after your stay. The details you provide may also be used to cover any additional costs that exceed the bond limit.</li></ul><h3>Acceptance &amp; Responsibility</h3><ul><li>Once your booking is made you will receive a Booking Request email from us with the details on how to process your payment. Your booking is not confirmed until payment is received by us.&nbsp;Receipt of your payment confirms that you have read and agreed to our Terms and Conditions herein.</li><li>The person whose name is on the booking must be staying at the property. This person is responsible for the booking with us and ensuring all guests and visitors are aware of the Terms and Conditions and House Rules. All guests staying at the property must be nominated on the Guest Registration Form.</li><li>Identification and credit card details will need to be provided when you complete your Guest Registration Form.&nbsp;Your credit card details are taken to cover any purchases from the mini bar. A credit card Pre-Authorisation is taken for the Security Bond 24 hours before your arrival.&nbsp;Access Codes and instructions for entry to the property will not be provided without a valid Pre-Authorisation and guest identification.</li><li>The guests warrant this is for holiday purposes and indemnifies the Management for any other form of use.</li><li>We recommend that all guests have travel insurance for their holiday.</li></ul>Note: variances may be agreed on but only by arrangement with the Owner/Management in writing.<h3>Payment</h3><ul><li>Elite Holiday Homes only accepts payments into our Australian dollar Trust Account – your money is held in Trust until your stay.&nbsp;</li><li>A non-refundable deposit of AUD $1000 (or deposit as advised to you in writing) is required to secure the booking within 2 days of the Booking Request Confirmation email. Bookings are not confirmed unless and until this deposit is received.</li><li>Payment of the booking deposit constitutes the clients acceptance of these Terms and Conditions.</li><li>The balance of the booking amount must be received in full 30 days prior to occupancy.&nbsp;If a credit card is held on file then the balance monies will be deducted from the credit card.&nbsp;If the full balance is not received Management has the right to cancel the booking and attempt to re let the property.</li><li>Payments of the amount due must be received in Australian dollars net of any bank or other transaction charges.</li><li>We accept payment by the following methods: Visa, MasterCard or direct deposit into our Australian Bank (Commonwealth Bank) Trust Account.</li><li>A credit card surcharge of 2.2% will be levied to cover transaction costs associated with credit card payments.</li></ul><h3>Refundable Security&nbsp;Bond</h3><ul><li>A valid credit card must be provided on your Guest Registration Form for a $1000 Pre Authorisation for the Security Bond.&nbsp;This will be held for the duration of your stay and returned to the credit card used once the property has been checked. We cannot provide access to the property without this Pre Authorisation being processed.</li><li>Any damage, loss or expense incurred by Management as a result of your breach of these Terms &amp; Conditions will be charged against the Security Bond.&nbsp;Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared, misrepresentation of your stay and security call outs. If a deduction is to be made due to any of the above an administration fee of $50 per hour will also be charged to cover arranging for replacement or repair of each item/issue.</li><li>By completing and accepting the terms on the Guest Registration you agree and authorise us to debit the credit card provided for any expenses incurred during your stay including any mini bar expenses and any damages/costs that exceed the Security Bond limit.</li></ul><h3>Variations &amp; Cancellations</h3><ul><li>If you wish to vary or cancel your booking, please advise us immediately on ph +61 7 5592 3881 and confirm in writing. Management is not obliged to accept any variations to the booking if they are adversely affected by the request and Management retains the right to treat all Cancellations and Variations at their discretion.</li><li>Your deposit is non-refundable in the event of a cancellation or unpaid balance.&nbsp;Your non-refundable deposit includes the service fee of $200.</li><li>If the full balance has been paid and cancellation is made within 30 days of the stay at the request of the guest, the full amount paid is not refundable unless the house is re-let for the entire period at the same tariff.&nbsp;If a refund is made due to the property being relet at the same value and for the same dates then we will provide you with a refund less a $200 booking and service fee. If the property is partly relet or at a lesser value we will provide you with a part refund thereof less a $200 booking and service fee. If the property is not relet, there will be no refund issued.</li><li>We recommend that all guests have travel insurance for their holiday regardless of where they are travelling from.</li></ul><h3>Unavailability &amp; Unforeseen Circumstances</h3><ul><li>The owners will make every effort to ensure the property is available as booked. However, the owners reserve the right to make alterations to the booking due to unforeseen circumstances and/or allow tradesmen to have access to the property to facilitate any repairs if necessary.&nbsp;&nbsp;If the Property becomes unavailable for your occupancy due to unforeseen circumstances then Management will inform you immediately and endeavor to obtain suitable alternative accommodation for your occupancy; failing which any monies paid will be refunded in full.</li><li>We cannot be held responsible for any unforeseen breakdowns of appliances etc.&nbsp;Elite Holiday Homes maintain our properties to the highest standard however at times unforeseen issues can occur. All repairs will be carried out or replacements purchased at the earliest convenience. Every action will be taken by our staff to minimize inconvenience caused; however there is no obligation from Elite Holiday Homes to issue any partial refunds or discounts if the issue was unavoidable.</li><li>Elite Holiday Homes has no control over any construction or renovation work at neighbouring properties.&nbsp;In a busy tourist city there is always some type of construction work occurring somewhere in the neighbourhood.&nbsp;We cannot provide any refunds due to this activity.</li></ul><h3>Check in &amp; Departure</h3><ul><li>Check-in time is from 3.00pm on the arrival date and check out time is not later than 10.00am on departure date to allow time for the property to be prepared for the next guests.&nbsp;Guests who do not depart at 10.00am may be subject to additional charges of $50 per half hour and if more than 2 hours the full daily rate of the property.</li><li>It is your responsibility to secure the property, lock all doors and windows and leave the key in the secure Key Box on departure.</li></ul><h3>Parties, Functions &amp; Commercial Activities</h3><ul><li>Please note our properties are not available for rent for Bucks or Hens groups and parties cannot be held at the properties.</li><li>We do not accept Schoolies. Minimum age to hire the property must be 24 years or older.</li><li>Photographs and videos may not be taken at the property to be used for Commercial or Advertising purposes or for financial gain or benefit without the written consent of the Manager or Owner.</li><li>Non-adherence to this policy may result in termination of rental and loss of monies paid including your Security Bond&nbsp;and we reserve the right to take further legal action.</li></ul><h3>Disturbance &amp; Antisocial Behaviour</h3><ul><li>In accordance with Gold Coast City Council and Holiday Rental Industry guidelines disturbance to the neighbours, including excessive noise and anti-social behaviour is prohibited and may result in termination of rental and loss of all monies paid.</li><li>As per Council and Holiday Rental Industry Guidelines there is a 10.00pm to 8.00am outside noise curfew. We require you to move inside and close the doors. Noise must be kept to a minimum.</li><li>We also request that for the neighbours privacy and safety you only utilise the beach area/jetty (if applicable) in front of the property.&nbsp;</li><li>A Security Service has been engaged that will respond to any complaints from neighbours regarding anti-social and offensive behaviour, breaking of curfew and excessive noise.&nbsp;Strippers, topless waitresses and associated industries are not permitted under any circumstances. No outdoor nudity under any circumstances.</li><li>Security have been given authority to video record call-outs.&nbsp;If Security is called out to the property you will be charged for the call-out fee and we reserve the right to either issue a reminder warning of the Terms and Conditions or terminate your booking.&nbsp;All call-outs will be deducted from your security bond.&nbsp;If your booking is terminated we reserve the right to retain all monies paid including your Security Bond.</li></ul><h3>Hire Equipment</h3><ul><li>Hire Equipment can be hired through My Holiday Concierge.&nbsp;If another hire company is used then delivery and pickup of the items can only occur during your stay.&nbsp;You accept full responsibility for acceptance and return of the equipment when hired through a third party.</li></ul><h3>House Rules</h3><ul><li>House rules must be complied with along with any instructions from Management and their caretakers of the Property including Security concerning occupancy, property, health and safety and quiet enjoyment of the Property and the neighbours amenity.</li><li>Keys and remotes are your responsibility during your stay.</li><li>Number of guests should not exceed the number stated on the Booking Confirmation and Guest Registration Form or subsequently agreed in writing/email. Fees will apply for excess guests not agreed with the Management in advance.&nbsp;&nbsp;Any misrepresentation regarding guests or intention of your stay may result in eviction and loss of monies paid.&nbsp;Visitors may visit you at the home but may not remain on the property overnight.&nbsp;Visitor numbers should not exceed 10 at any given time unless by prior written arrangement.&nbsp;All Visitors must comply with the Terms and Conditions and House Rules.</li><li>Pets are not allowed under most circumstances and if permission is granted it must be in writing.</li><li>Smoking or vaping is not permitted inside the house at any time.</li><li>Parking of cars must be in accordance with Council regulations.</li><li>Caution must be taken on all&nbsp;tile areas,&nbsp;wooden floors and outdoor areas as they may be&nbsp;slippery when wet.</li><li>On departure the property should be vacated on time and secured. All food must be removed from fridges, all rubbish put in the appropriate recycle (yellow) and waste (green) council rubbish bins provided, and crockery and cutlery washed and packed away. All furniture and furnishings must be left in the position they were in when you arrived. The Property must be left in a clean and tidy condition.</li><li>Standard exit cleaning and rubbish removal is included in your tariff however there is an additional charge of $50 if the BBQ is not left in a clean state on your departure. The house will be cleaned for your arrival and then cleaned on your departure.</li><li>Damage, breakages, theft/loss and security is the tenants’ responsibility during their stay. You must lock all doors and windows when you leave the property and it must be secured at night. You must notify us immediately of any damages, breakages or theft.&nbsp;Management may deduct from your security deposit the amount required to repair or replace any items (at Management’s discretion). The Owners/Management takes no responsibility for the tenant's personal property during your stay.</li><li>Responsible behaviour is expected by all guests and visitors to the property including compliance with our Disturbance and Antisocial Behaviour Terms and Conditions.&nbsp;Drugs or illegal activities are strictly prohibited on the premises and alcohol should be consumed in a responsible manner.</li><li>Maintenance issues need to be advised to Management at the earliest opportunity during business hours so Management can rectify the situation quickly and efficiently. You must allow repair/service technicians access to the property during reasonable hours. Failure to follow this procedure may hinder the ability of Management to rectify the issue.&nbsp;We have an After Hours&nbsp;Emergency Only&nbsp;number for our guests.</li><li>Variations to these conditions may only be made by prior arrangements with the Owner/Management in writing.&nbsp;The Owner/Management reserves the right to terminate the rental at any time if any of the above conditions are not adhered to.</li></ul><h3>Conditions for Special Deals &amp; Return Guest Discounts</h3><ul><li>Bookings will be subject to availability and must comply with Terms and Conditions of our stays.</li><li>Special Deals and/or promotions cannot be used in conjunction with any other special or discounted offer.</li><li>Pricing subject to management discretion on rate periods &amp; inclusions.&nbsp;Exclusions may apply for some School Holiday periods and Standard Rates may apply for Stay and Pay deals.</li></ul> Thank you for reading the terms and conditions for <a href="https://www.eliteholidayhomes.com.au/" rel="noopener noreferrer" target="_blank">Elite Holiday Homes</a>.

An Exclusive Elite Experience

Elite Holiday Homes New Zealand

My Holiday Concierge